Condensing boilers require an additional pipe to carry away waste water that the boiler produces. This is called the condensate pipe, it is a plastic pipe underneath the boiler and runs to your household drainage. Sometimes this pipe will be on a outside wall and it will go to a drain.
A Frozen condensate is one of the most common winter problems with condensing boilers. If part of your condensate pipework is outside, then in very cold weather it may freeze. This could cause your boiler to stop working. You might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you might see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes,You can usually thaw it safely just watch this video. If your unsure or think you might need help then give us a call on 01344 550466.